Privacy Policy

Last Updated: June 15, 2023

1. Introduction

Welcome to KwonWise VPN's Privacy Policy. At KwonWise VPN, we are committed to protecting your privacy and providing you with a secure and private internet browsing experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN services, visit our website at kwonwise.com, or interact with us in any other way.

We understand the importance of maintaining your privacy and take this responsibility seriously. By accessing or using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

2.1 Personal Information

When you register for our services, we may collect:

  • Email address (for account management and communication purposes)
  • Payment information (processed through secure third-party payment processors)
  • Username and password (for account access)

2.2 Usage Data

We collect minimal usage data to maintain and improve our service:

  • Server load information
  • Connection attempts (without identifying users)
  • Aggregate bandwidth usage
  • Service performance metrics

2.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide analytics. These technologies help us understand how you interact with our website and allow us to improve our services. You can manage cookie preferences through your browser settings or our cookie consent tool.

2.4 VPN Connection Data

We adhere to a strict no-logs policy regarding your VPN activity. This means we do not collect, record, or store:

  • Your browsing history
  • Traffic destination or content
  • IP addresses (source or destination)
  • DNS queries
  • Session duration details
  • Connection timestamps

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and Improving Our Services: To operate and maintain our VPN service, process payments, and enhance user experience.
  • Customer Support: To assist you with technical issues or questions about our service.
  • Communication: To send you service updates, security alerts, and administrative messages.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
  • Security: To detect, prevent, and address technical issues, fraud, or illegal activities.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We may share information in the following limited circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website and providing services (e.g., payment processors), subject to confidentiality agreements.
  • Legal Compliance: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality measures.
  • With Your Consent: When you have given us specific consent to share your information.

4.1 Response to Legal Requests

If we receive a valid legal request from authorities, we can only provide the limited information we have, which does not include your browsing activities or traffic data. We carefully scrutinize all legal requests and object when appropriate.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • AES-256 encryption for data protection
  • Secure server infrastructure
  • Regular security audits and vulnerability testing
  • Employee confidentiality agreements and training

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request information about the personal data we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can ask us to delete your personal information under certain circumstances.
  • Restriction: You can request that we restrict the processing of your information.
  • Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Objection: You can object to our processing of your personal information.

To exercise these rights, please contact us at privacy@kwonwise.com. We will respond to your request within 30 days.

7. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by KwonWise VPN. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

9. International Data Transfers

We operate globally and may transfer your personal information to countries other than your country of residence. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify you via email or through an in-app notification. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

KwonWise VPN
65, PranayGarh
Chennai - 138290, India
Email: privacy@kwonwise.com
Phone: +3753127978508