Refund Policy

Last Updated: June 15, 2023

1. Introduction

At KwonWise VPN, we are committed to providing high-quality VPN services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds related to our services. By subscribing to our services, you agree to the terms of this Refund Policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions to our VPN service. If you are not completely satisfied with our service for any reason, you may request a full refund within 30 days from the date of purchase.

2.1 Eligibility Criteria

To be eligible for our 30-day money-back guarantee, you must meet the following conditions:

  • The refund request must be made within 30 days of the initial purchase
  • The request must be for your first subscription purchase only
  • Your account must not have violated our Terms & Conditions or Acceptable Use Policy

Please note that the 30-day money-back guarantee applies only to the initial purchase of a subscription plan and not to subsequent renewals or additional purchases.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

  • Email: support@kwonwise.com
  • Support Ticket: Submit through your account dashboard
  • Contact Form: Available on our website
  • Live Chat: Available 24/7 on our website

When requesting a refund, please include the following information:

  • Your registered email address
  • Date of purchase
  • Subscription plan purchased
  • Reason for requesting a refund (to help us improve our services)

3.2 Processing Time

We will process your refund request within 5-7 business days of receiving all necessary information. Once approved, the refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider's policies.

4. Exceptions and Limitations

4.1 Exceptions to the Refund Policy

The following situations are not eligible for a refund:

  • Requests made after the 30-day period from the initial purchase date
  • Subscription renewals (automatic or manual)
  • Additional purchases made after the initial subscription
  • Accounts that have violated our Terms & Conditions or Acceptable Use Policy
  • Purchases made through third-party app stores (these are subject to the refund policies of the respective app stores)
  • Purchases made using cryptocurrency or prepaid cards
  • Cases of fraud or suspected fraud

4.2 Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion for subscriptions that do not meet the full eligibility criteria for a complete refund. Each case will be evaluated individually based on the specific situation and usage of the service.

5. Payment Method Specific Information

5.1 Credit/Debit Card Refunds

Refunds to credit or debit cards will be processed back to the original card used for the purchase. The time for the refunded amount to appear in your account depends on your card issuer's policies, typically 5-10 business days.

5.2 PayPal Refunds

Refunds to PayPal accounts are typically processed within 1-2 business days after we approve your refund request. The refunded amount will appear in your PayPal account balance.

5.3 Bank Transfer Refunds

For purchases made via bank transfer, refunds will be processed back to the originating bank account. This process may take 7-14 business days, depending on your bank's policies.

5.4 Cryptocurrency Refunds

Due to the nature of cryptocurrency transactions, we generally do not provide refunds for purchases made with cryptocurrency. Any exceptions will be handled on a case-by-case basis and may be subject to processing fees and market value fluctuations.

6. Special Promotions and Discounted Subscriptions

6.1 Promotional Offers

Subscriptions purchased with special promotional offers, discounts, or coupon codes may have different refund terms. These terms will be specified in the promotion details at the time of purchase.

6.2 Free Trial Conversions

If you upgraded from a free trial to a paid subscription, the 30-day money-back guarantee period starts from the date of the paid subscription purchase, not from the beginning of the free trial.

7. Business and Enterprise Plans

For Business and Enterprise plans, refund terms may vary based on the specific agreement. Please refer to your contract or contact your account manager for detailed information about the refund policy for your business subscription.

8. Account Termination After Refund

Upon processing your refund, your KwonWise VPN subscription will be canceled, and you will no longer have access to our VPN service. Any data associated with your account will be handled in accordance with our Privacy Policy.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will become effective upon posting the updated policy on our website. We encourage you to periodically review this page for the latest information on our refund practices. Your continued use of our service after changes to the Refund Policy constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

KwonWise VPN
65, PranayGarh
Chennai - 138290, India
Email: support@kwonwise.com
Phone: +3753127978508